Parallax Proves a High-Value Concept and Gains a Predictive Machine Learning Model by Collaborating with OmbuLabs
Parallax was beginning to explore the use of artificial intelligence (AI) or machine learning (ML) to leverage the wealth of data on hand about customer projects, with the goal of improving their resource planning. The company thought it might be possible to create a machine learning model that identifies customer projects at risk, equipping the Customer Success team to make data-driven recommendations on how to head off problems before they occur.
Read more »