As a company, we are committed to ensuring our client’s success and believe that maintaining strong relationships with the people who trust us with their projects is a driving force of success. One of our core values is, in fact, Continuous Improvement, and we make an effort to live it every day.
In that spirit, we are excited to announce a new role in our organization, the Account Advocate, a key role in our team fully dedicated to championing client interests, collaboration and ensuring successful partnerships that go above and beyond.
What is the Account Advocate?
The Account Advocate is a key, strategic role focused on ensuring that our clients are happy with our partnership not only from a technical and delivery perspective, but also from a business perspective. They are an advocate and representative for your business stakeholders inside our team, dedicated to connecting your vision with our delivery and ensuring your goals are met and any potential concerns are heard and addressed.
The Account Advocate works closely with the Project Manager to ensure success, but while the Project Manager focuses on delivery and the success of the existing project, the Account Advocate focuses on the overall relationship with the business, makes sure value delivery expectations are met, your team is being heard and ensures we’re delivering value to your company at every opportunity.
They also facilitate communication with senior leadership on both ends, ensuring that you have all the support you need for a successful collaboration.
How does the relationship work?
Communication is key to everything we do. We value open and honest communication with our clients and between our teams. As such, you will have plenty of contact and checkpoints with our delivery team.
The Account Advocate is focused on more strategic goals and higher-level partnership priorities , so they will aim to meet with business stakeholders quarterly. If a different frequency is preferred, we will most definitely adapt, but we believe at least quarterly contact is important to ensure success and happiness on both ends of the partnership.
While communicating and collaborating with you, the Account Advocate will focus on:
Client Happiness: We are committed to understanding your goals, challenges and opportunities. Client happiness is at the core of our business, and they are your voice within our organization, ensuring your feedback is being heard and any concerns you might have are understood and addressed swiftly.
Strong Partnership and Collaboration: Ongoing collaboration makes partnerships grow stronger, and we are interested in delivering as much value to your organization as we can. They will collaborate closely with your business team to foster trust and open communication and facilitate collaboration at the higher levels of leadership.
New Opportunities: We are vested in your success and believe in going above and beyond in everything we do. The Account Advocate is interested in hearing what other problems we can help solve, other challenges we can help you overcome and overall other ways in which we can contribute to deliver cost-effective solutions that solve real problems and generate actual value for you and your team.
Problem Resolution: We believe in Challenging Projects over Profitable Projects , that’s why we are so passionate about every project we work on. That also means we understand challenges arise and are a part of every successful collaboration. The Account Advocate is focused on solving any issues swiftly and transparently, ensuring minimal disruption.
Collaboration is Key to Success
As we introduce the Account Advocate role to our team and to our partnership, we are excited to see how it will contribute to an even more successful and strong relationship with our clients. This role strengthens our commitment to client happiness and success and our interest in building long-lasting relationships based on trust, open communication and transparency.
We look forward to working with you and your team on our next successful project! Contact us to get your next project started!